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Wholesale Return Policy


At Preval’s sole discretion, Customer may be permitted to one (1) stock adjustment each calendar year under the following terms and conditions:

  1. The initial stock adjustment may take place no earlier than twelve (12) months after Customer’s initial purchase of product from Preval. Thereafter, Preval may grant one annual adjustment, upon receiving a written request from the Customer for a stock adjustment credit.

  2. In accordance with the following,: Customer shall be allowed a stock adjustment credit, (exclusive of freight cost and restocking fee), for returned products authorized by Preval. Credit value shall be no greater than the lowest price paid by Customer for such products during the twelve (12) month period prior to the adjustment request date.

  3. Preval shall determine, at its sole discretion, whether returned products are eligible for stock adjustment credit. Customer may return only new, unused and current style products, determined and approved by Preval, at its Preval’s sole discretion. Return of non-stock, and/or “special”, items shall not be permitted. Returned products, determined by Preval not to have been procured from Preval, shall not receive credit and, with Customer’s timely request and at Customer’s sole expense, be returned to Customer.

  4. All returned products shall be subject to a 20% restocking fee. Customer shall pay for all delivery charges to the warehouse location designated by Preval. Unless otherwise authorized, delivery shall be by common carrier.

  5. The amount of the stock adjustment credit shall not exceed three percent (3%) of the total invoiced value of the Customer’s product purchases from Preval during the previous calendar year.

  6. AllauthorizedPrevalproductreturnsmustbeaccompaniedbyCustomer’spurchase order for Preval replacement products, in Preval’s current inventory, in a dollar amount equal to or greater than the value of the stock adjustment credit.

  7. No stock adjustment requests shall be processed between October 1st and December 31st of a calendar year.

  8. No returns shall be permitted without Preval’s prior written approval and must have a Return Goods Authorization Number, (RGA#), attached. 

(Effective 07/2013)